Each release is fully supported for 24 months from its Release Date, then reaches End of Life 12 months after that. This policy sets those timelines so customers can plan upgrades with confidence.
This applies to all generally available releases of Glance software, including client SDKs, APIs, and integrations. It does not apply to beta, preview, or early-access releases, which are provided as-is and may change or be withdrawn without notice.
Each Glance product, including each SDK, has its own version numbers and its own lifecycle. The dates for one product do not affect another.
Definitions
| Term | Meaning |
|---|---|
| Release | A generally available major or minor version of a Glance product, such as 6.54 or 6.55. Each release has its own lifecycle. |
| Release Date | The date a release is made generally available. All lifecycle periods start from this date. |
| Patch | A fix delivered for an existing release. Patches do not change the release's End of Support or End of Life dates. |
| Supported | The period in which a release receives full technical support, bug fixes, and security updates. |
| End of Support (EOS) | The date full support ends, 24 months after the Release Date. |
| End of Life (EOL) | The date a release is retired, 12 months after EOS. |
| Current release | The most recent release of a product. |
Lifecycle phases
Every release moves through three phases. The level of support decreases at each stage.
| Phase | Timing | What you receive |
|---|---|---|
| Supported | Release Date to 24 months | Full technical support, bug fixes, and security updates. |
| Limited support | 24 to 36 months (EOS to EOL) | Limited technical support, provided as available. Critical security fixes only, at Glance's sole discretion. No bug fixes or new features. Resolution may require upgrading to a supported release. |
| End of Life | After 36 months | No support, fixes, or updates. Customers who run EOL releases do so at their own security and compliance risk. Glance may disable connectivity between EOL releases and Glance services without further notice. |
New features and enhancements are delivered only in new releases. They are not backported to earlier releases.
Example
A release with a Release Date of January 15, 2026 follows this schedule:
| Milestone | Date |
|---|---|
| Release Date | January 15, 2026 |
| End of Support | January 15, 2028 |
| End of Life | January 15, 2029 |
Notifications
Glance sends a quarterly notice listing the releases that will reach End of Support or End of Life.
- Quarterly notices: sent by email each quarter to each customer's designated technical contacts, naming each release approaching its EOS or EOL date.
- Shortened timelines: notice is sent as soon as possible when an exception applies (see Exceptions).
Release dates are published on the Release Note page for the applicable product.
Exceptions
Glance may shorten the Supported or Limited support period for a release when required to:
- Address a security vulnerability that cannot be fixed in that release.
- Maintain compatibility with changes to browsers, operating systems, or mobile platforms.
- Respond to a third-party dependency, such as a service, library, or API, that its provider changes or retires.
- Meet legal, regulatory, or compliance obligations.
When this happens, Glance will notify affected customers as early as possible and recommend an upgrade path.
Changes to this policy
Glance may update this policy. Changes do not shorten the published EOS or EOL date of any release already generally available, except as described under Exceptions.