DOCS

Microsoft Dynamics

Guide for embedding the Glance Agent Workspace as an HTML web resource within the Microsoft Dynamics Customer Service Hub.

Prerequisites

Add the Glance Application

The following steps describe how to embed Glance controls within the Customer Service Hub workstream.

  1. Click the Pages tab.
  2. Select the view and form to add the Glance controls (i.e., Customers -> Contacts view -> Contacts form) then click the pencil icon.
    Select view and form in Dynamics
  3. Select the Components tab from the left menu, scroll down to the Layout section and drag 1-column tab to the form on the right.
  4. Rename the section to "Glance Collaboration".
    Rename section to Glance Collaboration
  5. Scroll down to the Display section and drag HTML web resource into the Glance Collaboration section.
    Drag HTML web resource into section
  6. Within Add HTML web resource click + New web resource.
    Click New web resource
  7. Create an HTML file containing an iframe, replacing "GLANCE URL" with the organization-specific URL provided by Glance. For example:
HTML
<!DOCTYPE html>
<html>
<head></head>
<body>
    <iframe src="GLANCE URL" style="border:none; width:100%; height:100%;" title="Glance Agent Workspace"></iframe>
</body>
</html>
  1. Click Choose file and upload the HTML file created in the previous step. Complete the rest of the form and click Save.
    Upload HTML file and Save
  2. Click Save and publish in the upper right corner. If changes to the iframe are required, use the Properties panel on the right.
    Save and publish properties panel

Joining a Session from Microsoft Dynamics

  1. Navigate to the Dynamics Customer Service Hub.
  2. Select either Contacts or Cases from the left navigation pane.
  3. Click the Summary tab.
  4. Log in with your credentials when prompted to sign in to your Identity Provider.
    Identity Provider login prompt in Dynamics
  5. The Glance application is now available within the Glance Collaboration section.