The Legacy API section provides developers with the SOAP, REST, and JavaScript interfaces needed to manage users, query session data, and authenticate agents programmatically. Using backend tools like the User Provisioning API and the Activity Service API, administrators can integrate Glance into their existing internal systems to automate account creation, manage user roles, and generate historical reports or real-time dashboards of session activity.
This section also covers frontend and connection workflows. The Cobrowse Visitor API lets developers customize the visitor-side session experience, with control over dynamic field masking, custom UI event handling, and remote control requests. The Session Invitation and Authorization web services let your team launch sessions via one-click SMS or email links while enforcing token-based access controls across your support infrastructure.
Explore the APIs
Choose an API below to view its endpoints, authentication requirements, and request/response schemas:
Activity Service API Query historical Glance session data, participant details, and usage metrics.
User Provisioning API Programmatically create, update, delete, and list accounts for Glance users in your organization.
Glance Authorization Services Obtain JSON Web Tokens (JWT) and credentials to securely authorize your agents to use Glance services.
Session Invitation Web Service Send one-click session initiation links directly to customers via SMS or email.
Cobrowse Visitor API Control, customize, and secure the visitor-side session experience, including custom UIs and field masking.
Customer Records Retriever Retrieve customer records and associated data tied to your Glance sessions.