Glance Authorization Services provide tools for managing agent access and monitoring live interactions. Using the Authorization Web Service, developers can generate JSON Web Tokens (JWTs) via SOAP, REST, or the client-side JavaScript API to authenticate agent-side requests and enforce group-specific privileges. Once your agents are authenticated, the SessionService Web Services API offers an interface (accessible via SOAP/XML, JSON, or standard HTTPS POSTs) to query real-time information about sessions currently in progress, so custom dashboards and support workflows stay synchronized with live activity.
In This Section
Authorization Token
Learn how to obtain and use JSON Web Tokens (JWT) to authorize agent-side requests for the Presence Service.
SessionService Web Services API
Introduction to the SessionService Web Services API for querying information about active Glance sessions.