While Glance for Salesforce integrates closely with Salesforce, occasional configuration mismatches, environmental restrictions, or synchronization errors can occur. This section provides troubleshooting guides and remediation steps to help administrators diagnose and resolve common issues so agents can stay connected with customers.
Choose a troubleshooting category below to find specific error messages and their solutions:
General Troubleshooting Solutions for common configuration errors, missing Glance buttons, SSO/Login Key authentication failures, and clickjack protection blocks.
Sync Troubleshooting Remediation steps for data synchronization failures, duplicate Glance Session records, "User Not Found" errors, and API Server Error 666.