Glance Video

Glance Video lets agents participate in and lead a web-based, multi-participant video session with a primary cobrowse visitor. By letting agents, visitors, and participants interact face-to-face on video, Glance Enterprise customers can improve metrics such as CSAT, NPS, and lead conversion, while reducing customer churn and increasing sales close rates.

Benefits include:

• Builds customer relationships that are closer to an in-person experience.
• Fits into existing workflows: start calls with video and escalate to cobrowse with video as needed.
• Embeds directly into your website or mobile site for a consistent experience across devices.
• Connects with your existing CRM, telephony, and chat systems.

To enable this feature, Contact Glance.

Glance Video Features

• Add more guest participants.
• Multi-participant Video (up to 10 participants).
• Accessible UI (conforms to the WCAG 2.1 AA standard).
• Standard Cobrowse features such as PDF/XLS document viewing, masking, gesturing, Screen Share, and remote assist.
• Salesforce Integration (beta): agents can instantly join video sessions using 1-Click Connect.

Display

• Multi-way Video Large (up to 10 participants)
  • First 9 display in grid.
  • 10+ see a preview, but do not enter the grid.
  • If one person in the initial 9 leaves the grid, then the 10th enters the grid for display (and so on).
• Multi-way Video Small (display up to 4 participants with scrolling)
  • All participants are shown in turn on the 'filmstrip' UI.

Browser and Device Support

Glance Video is supported on a variety of devices, browsers, and operating systems, depending on the type of user in the session. Refer to the Browser-Based Multi-Participant Video table for a detailed breakdown.

Bandwidth Requirements

Glance Video will require different amounts of bandwidth depending on a number of factors. Refer to the Bandwidth Requirements page for a detailed breakdown.

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