Welcome to the New Glance Portal
The Glance Portal is our new administrative interface for managing your experience. The Portal will eventually replace Account Management for the majority of our customers.
As we transition between systems, we are continuously updating the Portal with new workflows. During this interim period, any management functions you cannot find here can still be accessed through the classic Account Management interface.
Accessing the Portal
- Log In: If your account is ready, log in directly at https://www.glance.net/apps/portal/.
- Request Access: If you are an existing customer and need access, email us at portal-request@glance.net.
In This Section
Access Log
Learn how to utilize the Glance Portal Access Log to review activity, track changes, search by user, and export log data.
Advanced
Learn how to configure advanced Cobrowse settings in the Glance Portal, including script versions, Agent CSS, session keys, and iFrame target domains.
Agent Assist
Configure Restricted Editing and Navigation Assist in the Glance Portal to allow agents to control specific browser fields and navigate visitors to URLs.
Appearance
Learn how to customize the Glance Cobrowse experience, including brand colors, themes, widget styling, and localization in the Portal.
Camera Share
Configure Mobile Camera Share SMS settings, including message templates, routing URLs, and custom Sender IDs in the Glance Portal.
Content Masking
Learn how to use Content Masking in the Glance Portal to hide sensitive elements like credit cards, mask entire URLs, and configure role-based viewing.
Document Share
Implementation steps for enabling the ability for agents and visitors to share documents during Cobrowse.
Domains and Assets
Learn how to configure trusted domains for secure cross-origin communication and upload missing web assets so pages render correctly in the agent viewer.
Manage Group
Learn how to create, edit, and manage subgroups within your current Glance group using the Portal.
Mobile
Learn how to configure feature integrations for the Glance Mobile SDK in the Portal, including Presence, Two-Way Video, and iOS Render Modes.
Permissions
Learn how to manage user privileges and configure roles using the Permissions page in the Glance Portal.
Script Tag
Learn how to configure your Glance Cobrowse implementation using required, basic, and advanced script tag data attributes.
Security
Manage API keys and configure password complexity requirements in the Glance Portal.
SSO Autoprovisioning
Configure SAML autoprovisioning to automatically create Glance subscriber accounts when users authenticate via single sign-on (SSO).
SSO Configure
Learn how to set up SAML single sign-on (SSO) in the Glance Portal, including identity provider configuration, key rotation, and vendor-specific settings.
URL Configuration
Learn how to configure and customize the URLs displayed during a Glance Cobrowse session, including Terms and Conditions and Guest redirects.
Users
Learn how to add, edit, and delete users, as well as create and manage custom roles within the Glance Portal.
Video Setup
Learn how to configure video background effects, manage custom images, and control default video behaviors for agents and visitors in the Glance Portal.
Screen Share
Learn how agents can escalate from a Cobrowse session to showing their screen, or allow a visitor to share theirs, without downloading any software.