Restricted Editing

Configure Restricted Editing in the Glance Portal to allow agents to control specific browser fields.

Restricted Editing lets the agent request control of the visitor's browser interface during the session.

Restricted Editing configuration in Glance Portal

To configure which fields the agent can control during a Cobrowse session:

  1. Click the New button.
  2. In the Selector field, enter the CSS selectors of the UI elements you want agents to control.
  3. Click Create.
  4. Click the Publish Restricted Editing button in the upper-right corner.